Shipping policy

Digital downloads

Your digital portrait is emailed within 24 hours of your order. Digital orders can be placed up to December 24.

Ornaments, framed prints and bundles

• Made and shipped from the United States after you approve your free preview.
• Production typically takes 2 to 5 business days, plus 3 to 7 business days for standard US shipping.
• Holiday cutoff: order by December 12 for Christmas delivery in the US. Approving your preview quickly helps your order arrive in time.

Where we ship

We currently ship physical items within the United States. Digital files are available worldwide.

Tracking

You'll receive a tracking number by email as soon as your order ships.